Orders are prepared and dispatched once per week, usually on Saturdays.
Dispatch times
Please allow up to 7 business days for dispatch after your order is placed.
Shipping rates
Germany: €5.90
EU countries: €13.90
United Kingdom & Switzerland: €16.90
Carrier and delivery
Orders are shipped with DHL. Delivery times vary depending on destination and begin after dispatch.
Shipping destinations
We currently ship to Germany, EU countries, the United Kingdom, and Switzerland.
If your country is not available at checkout, we do not currently offer shipping to that destination.
For shipments to the United Kingdom and Switzerland, import duties, taxes, or customs charges may apply and are the responsibility of the recipient.
Defective or incorrect items
If an item arrives defective, damaged, or different from what you ordered, please contact us at info@3ain.de.
Your statutory rights in relation to defective goods remain unaffected.
Withdrawal and returns
For information about exercising your statutory right of withdrawal, returning goods after withdrawal, and refunds, please see our Instructions for cancellation.